Compliments & Complaints

Company Information

Company Name: JLinks Physiotherapy Limited (Company Number: 11843830) trading as Home Links Physiotherapy

Registered Office: 2nd Floor (Right) Downe House, 303 High Street, Orpington, Kent, England, BR6 0NN

Registered in: England and Wales

Compliments

We love to hear when we've provided excellent service. If you'd like to share positive feedback about your experience with Home Links Physiotherapy, please email us at:

[email protected]

Your compliments help us recognise our team's hard work and continue to improve our services.

Complaints

We are committed to providing high-quality physiotherapy services. If you have any concerns about our services, please email us at:

[email protected]

Our Process

  • We will acknowledge your complaint within 2 working days

  • We will investigate your concerns thoroughly

  • We will take appropriate action to resolve the issue

  • We will respond with our findings and any actions taken

Information to Include

Please provide:

Your name and contact details

Details of your concern

Date when the issue occurred

What outcome you would like

External Escalation

If your complaint cannot be resolved, you may contact:

Health and Care Professions Council (HCPC)

Chartered Society of Physiotherapy (CSP)

Ready to Start Your Recovery Journey?

Contact us by phone, or email to speak with an administrator who will arrange a call with one of our qualified physiotherapists to discuss your needs and start your care correctly. Alternatively complete our enquiry form, and we will get in touch.

Subscribe to 'The Link' Newsletter

OPENING HOURS

Monday to Friday, 9:00am–5:00pm

APPOINTMENTS

LOCATION

Serving South East London & Kent